The CARD system for health-care providers

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The CARD system provides groups of strategies that can be used before and during vaccination to make the experience a more positive one for your patients.

Key points

  • The CARD system can be used to provide a more positive vaccination experience for your patients.
  • A health-care providers words and actions can influence how well people cope during vaccination.
  • Coping strategies such as distractions, comfort positions, numbing cream and muscle tension exercises can reduce negative reactions during vaccination, including pain, fear and fainting.
  • Learn what you can do in your clinic before, during and after vaccinations to help promote coping.

As a health-care professional, you can make the vaccination experience better by using the simple techniques in the CARD system. The CARD system (Comfort, Ask, Relax, Distract) provides groups of that make vaccinations easier and safer for everyone by reducing stress-related reactions. Learn what you can do to prepare ahead of time, and what you can do on the day of the vaccination by reviewing the planning checklist and guide for health-care providers. To learn more about CARD, go to CardSystem.ca.

Download these resources so that you can help your patients have a better vaccination experience:

Improving the vaccination experience: What is CARD for health-care providers

What is CARD for health-care providers
This handout provides information about how health-care providers can play their CARDs to help provide patient-centred care and improve the vaccination experience for clients and staff.

CARD vaccination planning checklist: For health-care providers

CARD vaccination planning checklist: For health-care providers
Find information about what you can do before vaccination day with regards to setting up the clinic and providing education to help improve the vaccination experience.

Customizing CARD: Making CARD work for you

Customizing CARD: Making CARD work for you
Use this handout to help you implement CARD in your clinic. It provides adaptations you can use to overcome many of the most common CARD integration barriers.

Environmental changes for your practice setting

Environmental changes for your practice setting
Use this handout to help you integrate CARD in your vaccination setting. It provides suggestions and images showing pre-vaccination and vaccine injection areas.

CARD vaccination day checklist: For health-care providers

CARD vaccination day checklist: For health-care providers
Learn what you can do as a health-care provider on vaccination day to help people play their CARDs. Also go through the checklist of what you can do before, during and after vaccination to help provide a better experience.

CARD checklist: What cards are you playing today?

CARD checklist: What cards are you playing today?
Give this survey to vaccine clients to fill out before their vaccination to help make their experience a more positive one.

CARD checklist for children up to 3 years of age: What cards are you playing with your child today?

CARD checklist for children up to 3 years of age: What cards are you playing with your child today?
Give this survey to parents and caregivers to fill out for their child under 3 years of age to help make their child's vaccination a more positive experience.

Last updated: March 9th 2022